Shipping Policy

• Processing Time: Orders are processed within 1–3 business days after payment confirmation.

• Delivery Time: Standard shipping typically takes 5–10 business days, depending on location. Expedited shipping options are available at checkout.

• Shipping Rates: Calculated at checkout based on weight, size, and delivery location.

• Order Tracking: Once your order ships, you will receive an email with a tracking number to monitor your delivery.

• Delays: While we strive to deliver on time, delays may occur due to courier issues, customs, or unforeseen circumstances.

Return & Exchange Policy

• Eligibility: Items may be returned or exchanged within 7–14 days of delivery, provided they are unused, unwashed, and in original packaging with tags attached.

• Non-Returnable Items: For hygiene reasons, certain items (e.g., undergarments, personalized/custom products, or sale items) are non-returnable and non-refundable.

• Process:

  1. Contact our support team with your order number and reason for return.

  2. We will provide you with return instructions and shipping details.

  3. Once received and inspected, a refund or exchange will be processed.

• Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

• Refunds: Refunds will be issued to the original payment method within 5–7 business days after we receive the returned item.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us immediately with photos, and we will arrange a replacement or full refund at no extra cost.